We know how disappointing a faulty item can be, but guess what? We've got your back, and we're ready to turn things around! To score some top-tier support, it's as easy as dropping an email to membership@rabbitohs.com.au.
When contacting our Customer Experience team regarding a faulty item, it is important to provide all the necessary information and supporting evidence. This includes attaching clear and detailed photos of the faulty item(s) to your email. The photos should clearly show the issue or defect.
Additionally, you may want to include any other relevant information that the team should be aware of regarding the faulty item. This can include details about the specific problem or any other relevant context that will assist the team in understanding and resolving the issue promptly.