Please reach out to the Rabbitohs Customer Experience team on 02 8306 9922 or via email at [email protected] to discuss the issue with your Membership card displaying the wrong loyalty status. The Customer Experience team will be able to assist you in resolving the matter and provide you with a new Membership card that correctly reflects your loyalty status.
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General Enquiries
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General Enquries
- I am not receiving any emails; how can I fix this?
- How do I unsubscribe from club emails?
- How can I subscribe to the Rabbitohs Newsletter?
- What is the USANA Rabbitohs Centre?
- Where is the USANA Rabbitohs Centre?
- How do I contact the Rabbitohs Customer Experience team?
- How can I make a donation to Souths Cares?
- How can I find out more information about Rabbitohs Pathways teams?
- Can I bring flags, banners and drums into the stadium?
- What accessible facilities are available at Accor stadium?
- What is the Autograph Policy?
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General Enquries
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Rabbitohs Network
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General Questions
- What is the Rabbitohs Network?
- What is the Rabbitohs Account?
- How do I create a Rabbitohs Account on the website?
- How do I verify my Rabbitohs Account?
- Why do I need to verify my Rabbitohs Account?
- Why am I recognised as a Fan and not a Member the Rabbitohs Network?
- The benefits on my Rabbitohs Account are incorrect?
- The Registrations on my Rabbitohs Account are incorrect
- How can I set up my Rabbitohs Account on the app?
- What are the member benefits of the Rabbitohs network?
- How can I reset my Rabbitohs Account password on the website?
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General Questions
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Membership
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General Membership
- Why should I become a Member?
- What is the difference between this year’s Membership compared to last year?
- Why are we moving away from Ticketmaster to our own system?
- Do I still need to access my Ticketmaster account?
- Where can I find my Membership number?
- I can't log in to Rabbitohs.com.au
- How can I update my details on my Membership account?
- How can I update my financial details?
- When can I renew my 2025 Membership?
- How do I get a Membership form sent to me?
- Can I renew my Membership at the USANA Rabbitohs Centre?
- Can I renew my Membership at the game or at Rabbitohs events?
- How do I cancel my Membership?
- How can I upgrade my Membership?
- How many years have I been a Member for?
- What are my Membership Loyalty Rewards?
- I missed a year of Membership, does this affect my loyalty?
- How can I classify my child in terms of Membership? i.e Baby, Toddler, Junior, Concession etc.
- Who qualifies for a Concession Membership?
- What constitutes a Family Membership?
- What are add-ons?
- What is the Club 1908 add-on?
- What is the Rolling Rabbit payment plan?
- I bought a Membership but I have since changed address; can I redirect my package?
- How do I know if my Membership purchase was successful?
- What is a Member Co. Membership?
- How can I find out if I am eligible for Member Co Voting rights at the AGM?
- How do I know if I am eligible to vote at the AGM?
- If I cannot make it to a game, can someone else use my Membership to attend instead?
- Why didn't my membership automatically renew in 2025?
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Membership Pack
- Do I need to access the Rabbitohs Members Store to choose my Membership pack?
- When can I select my Membership Pack for 2025?
- How do I select my 2025 Membership pack?
- Why have you changed the Membership Pack selection process?
- What is included in the 2025 Membership Packs?
- Is the cap and scarf included in the Membership pack for 2025?
- Can I pick up my Membership pack from the USANA Rabbitohs Centre?
- Can I donate my Membership Pack to Souths Cares?
- Can I select my family Members packs/the other people I pay for?
- Can I get my Membership packs delivered to different addresses?
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Membership Card
- Can I download my Membership card to my phone?
- I haven’t received my Member Card; how do I attend games?
- I forgot my Membership card; Can I still attend the Game and the post-match Member functions?
- I've lost my Membership Card, how can I reorder a new one?
- My Membership card displayed the wrong loyalty.
- Why did I receive a digital Membership card?
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Membership Seating
- How do I attend games with my Membership?
- Can I move my Reserved Seat for one game to sit with friends/family?
- What sections do Flexi Members sit in?
- How can I submit a seating request as a Reserved Seat Member?
- How do I change my seat?
- Will I have the same Reserved Seat as last season?
- When will Reserved Seats be allocated?
- Do you accept Companion cards?
- What is a reciprocal game?
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Membership Payments
- How do I update my payment details for 2025?
- I’ve missed a Membership payment in 2024; how can I fix this up?
- What are the accepted methods of payment for Membership?
- How does payment for the Rolling Rabbit Membership work?
- When will the first Rolling Rabbit payment be for 2025?
- Am I able to customise my payment plan?
- I want to keep my Membership, but my financial situation has changed; what can I do?
- What will happen to my Membership if my payments are not made by the end of the season?
- What can I do if my barcode has been suspended?
- Member Benefits
- Rabbitohs Member Store
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General Membership
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Ticketing
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General Ticketing
- How do I purchase tickets for games?
- How do I redeem tickets for a Rabbitohs Home Game outside of Accor Stadium?
- As a Rabbitohs Member do I get discounts on tickets?
- How do I purchase seats next to my Reserved Seat?
- How can I purchase a top-up for my Flexi Membership?
- I require accessible seating to Rabbitohs Home Games; how can I organise this?
- How much are Flexi top ups?
- How can I find out information regarding upcoming game days?
- How do I redeem tickets with my Queensland Membership?
- Does my Ticketed Membership allow for free public transport to games?
- Can I purchase additional seats as a QLD Member?
- Do I need to pre-book tickets as a General Admission, Flexi, or Burrow Member?
- How do the Flexi Memberships work?
- How can I make a ticketing request for Rabbitohs Home Games at Accor Stadium?
- How do I purchase discounted tickets for away games?
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General Ticketing
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Merchandise
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General Merchandise
- What is my tracking number for my Merchandise order?
- When will I receive my order?
- I want to cancel my order/want a refund
- How do I use my $20 Merchandise voucher?
- I need to amend my order; how can I do this?
- I would like to exchange an item, what do I do?
- I have received the wrong item(s) in my order; what do I do?
- I would like to return my order, what do I do?
- Can I order online and collect in-store?
- How much is the cost of shipping?
- I need to update my address details, but I have already put through my order, what do I do?
- Can I purchase a Gift Card?
- When will I receive my Certificate of Authenticity for Auction Items?
- Can I purchase Rabbitohs Merchandise In-store?
- What Merchandise is available in-store at the USANA Rabbitohs Centre?
- Where can I buy Official Rabbitohs Merchandise?
- How do I use my 10% shop discount as a Member?
- What is the returns policy?
- What are the trading hours for the Merchandise shop?
- What are the accepted methods of payment at the Rabbitohs shop?
- Do you have a size chart?
- Does the Rabbitoh's Shop offer Express shipping?
- My product is faulty, what do I do?
- Can I use my Membership voucher in store?
- Can I use more then one discount at a time?
- Why is my 15% off Merchandise discount not working?
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General Merchandise