Membership

General Membership

• How can I update my details on my Membership account?
• How can I renew my Membership?
• How do I cancel my Membership?
• How can I upgrade my Membership?
• What are my Membership Loyalty Rewards?

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Membership Card

• Can I download my Membership card to my phone?
• My Membership card displayed the wrong loyalty.
• I haven’t received my Member Card; how do I attend games?
• My Membership card has been lost, how can I reorder a new one?
• I forgot my Membership card; Can I still attend the game and the post-match Member functions?

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Membership Seating

• How do I attend games with my Membership?
• Will I have the same Reserved Seat as last season?
• When will Reserved Seats be allocated?
• How can I submit a seating request as a Reserved Seat Member?
• Can I move my Reserved Seat for one game to sit with friends/family?

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Membership Payments

• I’ve missed a Membership payment; how can I fix this up?
• How does payment for the Rolling Rabbit Membership work?
• What are the accepted methods of payment for Membership?
• I want to keep my Membership, but my financial situation has changed; what can I do?
• What can I do if my barcode has been suspended?

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Member Benefits

• What Member-only Events can I attend?
• How can I use my Membership $20 voucher to purchase merchandise?
• Where can I buy Merchandise with my Membership discount?
• What extra benefits do I receive with my Membership?
• How do I attend a post-match function at Accor Stadium?

Rabbitohs Member Store

• Am I able to personalise any of the Membership items?
• Are there any age restrictions on member redemption items? For example, can an Adult redeem a Baby or Junior item?
• Can I access the Rabbitohs Member Store on different platforms/devices? (Phone, iPad, laptop, desktop)
• Can I choose my Membership pack at the USANA Rabbitohs Centre?
• Can I return or exchange the items I have received?

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