You can reach out to our Customer Experience Team via the below channels:
Membership
02 8306 9922
Merchandise
02 8306 9996
General Enquiries
02 8306 9900
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Membership
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General Membership
- How can I update my details on my Membership account?
- How can I renew my Membership?
- How do I cancel my Membership?
- How can I upgrade my Membership?
- What are my Membership Loyalty Rewards?
- How many years have I been a Member for?
- I missed a year of Membership, does this affect my loyalty?
- Is my child classified as a Junior or Concession?
- Who qualifies for a Concession Membership?
- What constitutes a Family Membership?
- I bought a Membership but I have since changed address; can I redirect my package?
- How do I know if my Membership purchase was successful?
- I stopped being a Member, how do I re-join?
- How do I know if I am eligible to vote at the AGM?
- What is the Rolling Rabbit payment plan?
- What is a Member Co. Membership?
- What is Club 1908 Membership?
- Is my Child classified as a Baby or Toddler?
- When can I renew my 2024 Membership?
- Can I renew my Membership at the USANA Rabbitohs Centre?
- Can I renew my Membership at the game or at Rabbitohs events?
- How do I get a Membership form sent to me?
- If I cannot make it to a game, can someone else use my Membership to attend instead?
- Why should I become a Member?
- Where can I find my Membership number?
- When can I purchase a 2024 Membership?
- What is the Rabbitohs Member Store?
- What is the difference between this year’s Membership compared to last year?
- Who is eligible to receive a Membership pack and credit to use in the store?
- What do I do if I am purchasing a membership for family/friend?
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Membership Card
- Can I download my Membership card to my phone?
- My Membership card displayed the wrong loyalty.
- I haven’t received my Member Card; how do I attend games?
- My Membership card has been lost, how can I reorder a new one?
- I forgot my Membership card; Can I still attend the game and the post-match Member functions?
- Is there a fee to order replacement Membership cards?
- Why did I receive a digital Membership card?
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Membership Seating
- How do I attend games with my Membership?
- Will I have the same Reserved Seat as last season?
- When will Reserved Seats be allocated?
- How can I submit a seating request as a Reserved Seat Member?
- Can I move my Reserved Seat for one game to sit with friends/family?
- Do you accept Companion cards?
- What sections do Flexi Members sit in?
- What is a reciprocal game?
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Membership Payments
- I’ve missed a Membership payment; how can I fix this up?
- How does payment for the Rolling Rabbit Membership work?
- What are the accepted methods of payment for Membership?
- I want to keep my Membership, but my financial situation has changed; what can I do?
- What can I do if my barcode has been suspended?
- What happens if I miss my monthly Rolling Rabbit payments?
- What will happen to my Membership if my payments are not made by the end of the season?
- When will the first Rolling Rabbit payment be for 2024?
- Member Benefits
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Rabbitohs Member Store
- Am I able to personalise any of the Membership items?
- Are there any age restrictions on member redemption items? For example, can an Adult redeem a Baby or Junior item?
- Can I access the Rabbitohs Member Store on different platforms/devices? (Phone, iPad, laptop, desktop)
- Can I choose my Membership pack at the USANA Rabbitohs Centre?
- Can I return or exchange the items I have received?
- Can I spend more than the assigned credit value?
- Can I use another Members’ credits to buy Rabbitohs Member items?
- Can I use my credit to purchase items on the Rabbitohs Merchandise store?
- Can you go back throughout the season and purchase additional items?
- Do Companion Members receive credits to get a Membership pack?
- Do I have to pay for postage of my Membership Pack?
- How do I access the Rabbitohs Member store if I don’t have a computer or email?
- How do I access the Rabbitohs Member store?
- How do I apply the credit to my order?
- How do I build my Membership pack?
- How do I change my password for the Rabbitohs Member Store?
- How do I sign up to use the Rabbitohs Member Store?
- How do I track my Membership pack?
- How long are the credits valid for?
- How long do 2024 Membership packs take to get delivered?
- How long do I have to pick my Membership Pack?
- How much credit do I get?
- I am a Rabbitohs Member; however, I have not received an email regarding the new Rabbitohs Member store?
- I forgot to add my credits to my order, can I get a refund?
- I have submitted my order; however, I have not received any confirmation email.
- I haven’t received my order yet.
- I received my Membership pack, however there is an item/s damaged from my order.
- I received my Membership pack, however there is an item/s missing from my order.
- If I don’t choose any items from the store, will I still receive a Membership pack?
- If I have received a core pack, can I send it back to use my credits on other items from the Rabbitohs Member Store?
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General Membership
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Ticketing
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General Ticketing
- How do I purchase tickets for games?
- How do I redeem tickets for a Rabbitohs Home Game outside of Accor Stadium?
- As a Rabbitohs Member do I get discounts on tickets?
- How do I purchase seats next to my Reserved Seat?
- How can I purchase a top-up for my Flexi Membership?
- I require accessible seating to Rabbitohs Home Games; how can I organise this?
- How much are Flexi top ups?
- How can I find out information regarding upcoming game days?
- How do I redeem tickets with my Queensland Membership?
- Does my Ticketed Membership allow for free public transport to games?
- Can I purchase additional seats as a QLD Member?
- Do I need to pre-book tickets as a General Admission, Flexi, or Burrow Member?
- How do the Flexi Memberships work?
- How can I purchase extra tickets as a Reserved Seat Member for the Round 6 Reciprocal Away Game?
- How can I make a ticketing request for Rabbitohs Home Games at Accor Stadium?
- How do I redeem tickets to the Round 21 game vs Broncos at Sunshine Coast?
- How do I redeem tickets to the Round 24 game in Cairns?
- How do I redeem my tickets to the Round 23 game in Perth?
- How do I purchase discounted tickets for away games?
- How many games do Members have access to in 2024?
- How do I get tickets for Magic Round?
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General Ticketing
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Merchandise
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General Merchandise
- What is my tracking number for my Merchandise order?
- How can I track my Merchandise order?
- When will I receive my order?
- My $20 Merchandise voucher is not working?
- I need to amend my order; how can I do this?
- I want to cancel my order/want a refund
- I would like to exchange an item, what do I do?
- I have received the wrong item(s) in my order; what do I do?
- I would like to return my order, what do I do?
- How do I use my $20 Merchandise voucher?
- Can I order online and collect in-store?
- How much is the cost of shipping?
- I need to update my address details, but I have already put through my order, what do I do?
- Can I purchase a Gift Card?
- When will I receive my Certificate of Authenticity?
- Can I purchase Rabbitohs Merchandise in-store?
- What Merchandise is available in-store at the USANA Rabbitohs Centre?
- What merchandise is available on game day?
- Where can I buy Official Rabbitohs Merchandise?
- What is the returns policy?
- What are the trading hours for the Merchandise shop?
- What are the accepted methods of payment at the Rabbitohs shop?
- Do you have a size chart?
- Does the Rabbitohs Shop offer express shipping?
- My product is faulty, what do I do?
- Can I use my Membership voucher in store?
- Can I use more then one discount at a time?
- Why is my 15% off Merchandise discount not working?
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General Merchandise
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Rabbitohs Network
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General Questions
- What is the Rabbitohs Network?
- What is the Rabbitohs Account?
- How do I create a Rabbitohs Account on the website?
- The benefits on my Rabbitohs Account are incorrect?
- The Registrations on my Rabbitohs Account are incorrect
- What are the member benefits of the Rabbitohs network?
- How can I reset my Rabbitohs Account password on the website?
- What is the difference between the Rabbitohs Network and Rabbitohs Account?
- What is the difference between Rabbitohs Account login and my Membership Ticketmaster login?
- Why isn't my password working on the website?
- Why isn't my password working on the app?
- Why am I recognised as a Fan and not a Member the Rabbitohs Network?
- How do I verify my Rabbitohs Account?
- Why do I need to verify my Rabbitohs Account?
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General Questions
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General Enquiries
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General Enquries
- I am not receiving any emails; how can I fix this?
- How do I unsubscribe from club emails?
- How can I subscribe to the Rabbitohs Newsletter?
- What is the USANA Rabbitohs Centre?
- Where is the USANA Rabbitohs Centre?
- How do I contact the Rabbitohs Customer Experience team?
- When do the Rabbitohs have open training sessions?
- How can I make a donation to Souths Cares?
- How can I find out more information about Rabbitohs Pathways teams?
- When's the next Junior Football clinic?
- When is the next signing session?
- Where are the Rabbitohs playing in 2024?
- Can I bring flags, banners and drums into the stadium?
- What accessible facilities are available at Accor stadium?
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General Enquries