If you are a member of the South Sydney Rabbitohs and you notice that your member benefits are showing up incorrectly, there are a few steps you can take to resolve the issue.
Step 1: Check Your Account Details
The first thing you should do is check that your account details are up-to-date and accurate. Sometimes incorrect details, such as an outdated email address, can cause issues with your member benefits. You can update your account details by logging into your account on the Official South Sydney Rabbitohs digital platform and navigating to the 'Sign up/Login' section.
Step 2: Contact the Rabbitohs Customer Experience team
If your account details are up-to-date and you are still experiencing issues with your member benefits, the next step is to contact the Rabbitohs Customer Experience team. You can do this by submitting a support ticket through the Official South Sydney Rabbitohs digital platform or by calling the Rabbitohs Customer Experience team on 02 8306 9922. Make sure to provide as much information as possible about the issue you are experiencing, including the specific member benefits that are showing up incorrectly and any error messages you are seeing.
Step 3: Wait for a Response
Once you have the Rabbitohs Customer Experience team, you will need to wait for a response. The team will investigate the issue and work to resolve it as quickly as possible. In some cases, it may take several days for the issue to be resolved, so it is important to be patient.
Step 4: Check Your Member Benefits Again
After the Customer Experience team has resolved the issue, you should check your member benefits again to ensure that they are showing up correctly. If you are still experiencing issues, repeat the process from Step 2.
By following these steps, you can resolve any issues you may be experiencing with your member benefits on the Official South Sydney Rabbitohs digital platform. If you have any further questions or concerns, don't hesitate to contact the Rabbitohs team.