Introducing the Rabbitohs Account: Managing Your Club Experience
The Rabbitohs Account is an exciting feature on our website that allows you to have complete control over your experience with the Club. It empowers you to manage various aspects of your membership, track all the different benefits Rabbitohs members get, keep on top of your purchase history, customise your communication preferences with the club and stay connected with all things Rabbitohs.
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Membership
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General Membership
- How can I update my details on my Membership account?
- How can I renew my Membership?
- How do I cancel my Membership?
- How can I upgrade my Membership?
- What are my Membership Loyalty Rewards?
- How many years have I been a Member for?
- I missed a year of Membership, does this affect my loyalty?
- Is my child classified as a Junior or Concession?
- Who qualifies for a Concession Membership?
- What constitutes a Family Membership?
- I bought a Membership but I have since changed address; can I redirect my package?
- How do I know if my Membership purchase was successful?
- I stopped being a Member, how do I re-join?
- How do I know if I am eligible to vote at the AGM?
- What is the Rolling Rabbit payment plan?
- What is a Member Co. Membership?
- What is Club 1908 Membership?
- Is my Child classified as a Baby or Toddler?
- When can I renew my 2024 Membership?
- Can I renew my Membership at the USANA Rabbitohs Centre?
- Can I renew my Membership at the game or at Rabbitohs events?
- How do I get a Membership form sent to me?
- If I cannot make it to a game, can someone else use my Membership to attend instead?
- Why should I become a Member?
- Where can I find my Membership number?
- When can I purchase a 2024 Membership?
- What is the Rabbitohs Member Store?
- What is the difference between this year’s Membership compared to last year?
- Who is eligible to receive a Membership pack and credit to use in the store?
- What do I do if I am purchasing a membership for family/friend?
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Membership Card
- Can I download my Membership card to my phone?
- My Membership card displayed the wrong loyalty.
- I haven’t received my Member Card; how do I attend games?
- My Membership card has been lost, how can I reorder a new one?
- I forgot my Membership card; Can I still attend the game and the post-match Member functions?
- Is there a fee to order replacement Membership cards?
- Why did I receive a digital Membership card?
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Membership Seating
- How do I attend games with my Membership?
- Will I have the same Reserved Seat as last season?
- When will Reserved Seats be allocated?
- How can I submit a seating request as a Reserved Seat Member?
- Can I move my Reserved Seat for one game to sit with friends/family?
- Do you accept Companion cards?
- What sections do Flexi Members sit in?
- What is a reciprocal game?
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Membership Payments
- I’ve missed a Membership payment; how can I fix this up?
- How does payment for the Rolling Rabbit Membership work?
- What are the accepted methods of payment for Membership?
- I want to keep my Membership, but my financial situation has changed; what can I do?
- What can I do if my barcode has been suspended?
- What happens if I miss my monthly Rolling Rabbit payments?
- What will happen to my Membership if my payments are not made by the end of the season?
- When will the first Rolling Rabbit payment be for 2024?
- Member Benefits
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Rabbitohs Member Store
- Am I able to personalise any of the Membership items?
- Are there any age restrictions on member redemption items? For example, can an Adult redeem a Baby or Junior item?
- Can I access the Rabbitohs Member Store on different platforms/devices? (Phone, iPad, laptop, desktop)
- Can I choose my Membership pack at the USANA Rabbitohs Centre?
- Can I return or exchange the items I have received?
- Can I spend more than the assigned credit value?
- Can I use another Members’ credits to buy Rabbitohs Member items?
- Can I use my credit to purchase items on the Rabbitohs Merchandise store?
- Can you go back throughout the season and purchase additional items?
- Do Companion Members receive credits to get a Membership pack?
- Do I have to pay for postage of my Membership Pack?
- How do I access the Rabbitohs Member store if I don’t have a computer or email?
- How do I access the Rabbitohs Member store?
- How do I apply the credit to my order?
- How do I build my Membership pack?
- How do I change my password for the Rabbitohs Member Store?
- How do I sign up to use the Rabbitohs Member Store?
- How do I track my Membership pack?
- How long are the credits valid for?
- How long do 2024 Membership packs take to get delivered?
- How long do I have to pick my Membership Pack?
- How much credit do I get?
- I am a Rabbitohs Member; however, I have not received an email regarding the new Rabbitohs Member store?
- I forgot to add my credits to my order, can I get a refund?
- I have submitted my order; however, I have not received any confirmation email.
- I haven’t received my order yet.
- I received my Membership pack, however there is an item/s damaged from my order.
- I received my Membership pack, however there is an item/s missing from my order.
- If I don’t choose any items from the store, will I still receive a Membership pack?
- If I have received a core pack, can I send it back to use my credits on other items from the Rabbitohs Member Store?
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General Membership
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Ticketing
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General Ticketing
- How do I purchase tickets for games?
- How do I redeem tickets for a Rabbitohs Home Game outside of Accor Stadium?
- As a Rabbitohs Member do I get discounts on tickets?
- How do I purchase seats next to my Reserved Seat?
- How can I purchase a top-up for my Flexi Membership?
- I require accessible seating to Rabbitohs Home Games; how can I organise this?
- How much are Flexi top ups?
- How can I find out information regarding upcoming game days?
- How do I redeem tickets with my Queensland Membership?
- Does my Ticketed Membership allow for free public transport to games?
- Can I purchase additional seats as a QLD Member?
- Do I need to pre-book tickets as a General Admission, Flexi, or Burrow Member?
- How do the Flexi Memberships work?
- How can I purchase extra tickets as a Reserved Seat Member for the Round 6 Reciprocal Away Game?
- How can I make a ticketing request for Rabbitohs Home Games at Accor Stadium?
- How do I redeem tickets to the Round 21 game vs Broncos at Sunshine Coast?
- How do I redeem tickets to the Round 24 game in Cairns?
- How do I redeem my tickets to the Round 23 game in Perth?
- How do I purchase discounted tickets for away games?
- How many games do Members have access to in 2024?
- How do I get tickets for Magic Round?
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General Ticketing
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Merchandise
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General Merchandise
- What is my tracking number for my Merchandise order?
- How can I track my Merchandise order?
- When will I receive my order?
- My $20 Merchandise voucher is not working?
- I need to amend my order; how can I do this?
- I want to cancel my order/want a refund
- I would like to exchange an item, what do I do?
- I have received the wrong item(s) in my order; what do I do?
- I would like to return my order, what do I do?
- How do I use my $20 Merchandise voucher?
- Can I order online and collect in-store?
- How much is the cost of shipping?
- I need to update my address details, but I have already put through my order, what do I do?
- Can I purchase a Gift Card?
- When will I receive my Certificate of Authenticity?
- Can I purchase Rabbitohs Merchandise in-store?
- What Merchandise is available in-store at the USANA Rabbitohs Centre?
- What merchandise is available on game day?
- Where can I buy Official Rabbitohs Merchandise?
- What is the returns policy?
- What are the trading hours for the Merchandise shop?
- What are the accepted methods of payment at the Rabbitohs shop?
- Do you have a size chart?
- Does the Rabbitohs Shop offer express shipping?
- My product is faulty, what do I do?
- Can I use my Membership voucher in store?
- Can I use more then one discount at a time?
- Why is my 15% off Merchandise discount not working?
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General Merchandise
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Rabbitohs Network
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General Questions
- What is the Rabbitohs Network?
- What is the Rabbitohs Account?
- How do I create a Rabbitohs Account on the website?
- The benefits on my Rabbitohs Account are incorrect?
- The Registrations on my Rabbitohs Account are incorrect
- What are the member benefits of the Rabbitohs network?
- How can I reset my Rabbitohs Account password on the website?
- What is the difference between the Rabbitohs Network and Rabbitohs Account?
- What is the difference between Rabbitohs Account login and my Membership Ticketmaster login?
- Why isn't my password working on the website?
- Why isn't my password working on the app?
- Why am I recognised as a Fan and not a Member the Rabbitohs Network?
- How do I verify my Rabbitohs Account?
- Why do I need to verify my Rabbitohs Account?
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General Questions
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General Enquiries
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General Enquries
- I am not receiving any emails; how can I fix this?
- How do I unsubscribe from club emails?
- How can I subscribe to the Rabbitohs Newsletter?
- What is the USANA Rabbitohs Centre?
- Where is the USANA Rabbitohs Centre?
- How do I contact the Rabbitohs Customer Experience team?
- When do the Rabbitohs have open training sessions?
- How can I make a donation to Souths Cares?
- How can I find out more information about Rabbitohs Pathways teams?
- When's the next Junior Football clinic?
- When is the next signing session?
- Where are the Rabbitohs playing in 2024?
- Can I bring flags, banners and drums into the stadium?
- What accessible facilities are available at Accor stadium?
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General Enquries