If you have received a faulty item or order from Rabbitohs' online shop, it is recommended to contact our Customer Experience team for assistance. You can reach them by sending an email to shop@rabbitohs.com.au.
When contacting the Customer Experience team regarding a faulty item or order, it is important to provide all the necessary information and supporting evidence. This includes attaching clear and detailed photos of the faulty item(s) to your email. The photos should clearly show the issue or defect in the merchandise.
Additionally, you may want to include any other relevant information that the team should be aware of regarding the faulty item or order. This can include details about the specific problem, the order number and any other relevant context that will assist the team in understanding and resolving the issue promptly. The team will review your inquiry and work towards resolving the issue, whether it involves replacement, refund, or another suitable solution based.