Souths Cares delivers a range of programs and initiatives focusing on education, employment and health to assist our local community. Please keep in mind due to the high demand of requests they cannot fulfil every request for assistance. You can submit an online request here.
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General Enquiries
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General Enquries
- I am not receiving any emails; how can I fix this?
- How do I unsubscribe from club emails?
- How do I submit a Souths Cares request?
- What is the USANA Rabbitohs Centre?
- Where is the USANA Rabbitohs Centre?
- How do I contact the Rabbitohs Customer Experience team?
- When do the Rabbitohs have open training sessions?
- How can I make a donation to Souths Cares?
- How can I find out more information about Rabbitohs Pathways teams?
- Can I bring flags, banners and drums into the stadium?
- What accessible facilities are available at Accor stadium?
- Can I purchase parking for the 2025 season?
- What is the Autograph Policy?
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General Enquries
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Potential Move to Allianz Stadium in 2026
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Allianz Stadium
- How many games will members get access to in the 2026 Season?
- Will I Keep the Same Tenure/Milestone Year if I Renew at Allianz Stadium?
- Will Membership Pricing Change?
- Will My Reserved Seat at Accor Stadium Be Replicated at Allianz Stadium if We Move?
- Will Free Integrated Public Transport Still Be Included in Membership?
- Will Reciprocal Rights Apply for Bulldogs vs Rabbitohs Games at Accor Stadium?
- Will I Be Able to Purchase a Parking Pass for Allianz Stadium?
- What Facilities Does Allianz Stadium Offer?
- Will There Be Members-Only Areas?
- Where Will Member Seating Be?
- Will There Be a Post-Match Function?
- Are There Any Dress Codes for Allianz Stadium?
- What Are the Transport Options to Allianz?
- Will There Be Parking Available?
- Is There a Designated Drop-Off/Pick-Up Zone?
- How Will I Buy Single-Game Tickets?
- Will Group Ticketing Be Available?
- Will There Be Ticket Discounts for Kids, Families, or Concession Holders?
- Can I Buy Tickets on Game Day?
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Allianz Stadium
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Rabbitohs Network
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General Questions
- What is the Rabbitohs Network?
- What is the Rabbitohs Account?
- How do I create a Rabbitohs Account on the website?
- How do I verify my Rabbitohs Account?
- Why do I need to verify my Rabbitohs Account?
- Why am I recognised as a Fan and not a Member the Rabbitohs Network?
- The benefits on my Rabbitohs Account are incorrect?
- The Registrations on my Rabbitohs Account are incorrect
- How can I set up my Rabbitohs Account on the app?
- What are the member benefits of the Rabbitohs Network?
- How can I reset my Rabbitohs Account password on the website?
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General Questions
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Membership
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General Membership
- Why should I become a Member?
- What is the difference between this year’s Membership compared to last year?
- Why are we moving away from Ticketmaster to our own system?
- Do I still need to access my Ticketmaster account?
- Where can I find my Membership number?
- I can't log in to Rabbitohs.com.au
- How can I update my details on my Membership account?
- How can I update my financial details?
- When can I renew my 2025 Membership?
- Can I renew my Membership at the USANA Rabbitohs Centre?
- Can I renew my Membership at the game or at Rabbitohs events?
- How do I cancel my Membership?
- How can I upgrade my Membership?
- How many years have I been a Member for?
- What are my Membership Loyalty Rewards?
- I missed a year of Membership, does this affect my loyalty?
- How can I classify my child in terms of Membership? i.e Baby, Toddler, Junior, Concession etc.
- Who qualifies for a Concession Membership?
- What constitutes a Family Membership?
- What are add-ons?
- What is the Club 1908 add-on?
- What is the Rolling Rabbit payment plan?
- I bought a Membership but I have since changed address; can I redirect my package?
- How do I know if my Membership purchase was successful?
- What is a Member Co. Membership?
- How do I know if I am eligible to vote at the AGM?
- If I cannot make it to a game, can someone else use my Membership to attend instead?
- Why didn't my membership automatically renew in 2025?
- Does my Ticketed Membership allow for free public transport to/from games?
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Membership Pack
- When can I select my Membership Pack for 2025?
- How do I select my 2025 Membership pack?
- Why have you changed the Membership Pack selection process?
- What is included in the 2025 Membership Packs?
- Is the cap and scarf included in the Membership pack for 2025?
- Will you be restocking Adult Pack A?
- Why have I not received my Membership Pack?
- Can I pick up my Membership pack from the USANA Rabbitohs Centre?
- Can I donate my Membership Pack to Souths Cares?
- Can I select my family Members packs/the other people I pay for?
- Can I get my Membership packs delivered to different addresses?
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Membership Card
- Can I download my Membership card to my phone?
- I haven’t received my Member Card; how do I attend games?
- I forgot my Membership card; Can I still attend the Game and the post-match Member functions?
- I've lost my Membership Card, how can I reorder a new one?
- My Membership card displayed the wrong loyalty.
- Why did I receive a digital Membership card?
- I changed my seats, how do I get a new Membership Card?
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Membership Seating
- How do I attend games with my Membership?
- Can I move my Reserved Seat for one game to sit with friends/family?
- What sections do Flexi Members sit in?
- How can I submit a seating request as a Reserved Seat Member?
- How do I change my seat?
- Will I have the same Reserved Seat as last season?
- When will Reserved Seats be allocated?
- Do you accept Companion cards?
- What is a reciprocal game?
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Membership Payments
- How do I update my payment details for 2025?
- How do I fix up a failed payment?
- What are the accepted methods of payment for Membership?
- How does payment for the Rolling Rabbit Membership work?
- When will the first Rolling Rabbit payment be for 2025?
- Am I able to customise my payment plan?
- I want to keep my Membership, but my financial situation has changed; what can I do?
- What will happen to my Membership if my payments are not made by the end of the season?
- What can I do if my barcode has been suspended?
- Member Benefits
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General Membership
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Ticketing
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General Ticketing
- How do I redeem my Queensland Membership Ticket/s for Round 17 vs The Dolphins?
- How many games do Members have access to in 2025?
- How do I purchase tickets for games?
- How do I redeem tickets for a Rabbitohs Home Game outside of Accor Stadium?
- As a Rabbitohs Member do I get discounts on tickets?
- How do I purchase seats next to my Reserved Seat?
- I require accessible seating to Rabbitohs Home Games; how can I organise this?
- How can I purchase a top-up for my Flexi Membership?
- How much are Flexi top ups?
- How do I redeem tickets with my Queensland Membership?
- Can I purchase additional seats as a QLD Member?
- How can I find out information regarding upcoming game days?
- Does my Ticketed Membership allow for free public transport to games?
- Do I need to pre-book tickets as a General Admission, Flexi, or Burrow Member?
- How do the Flexi Memberships work?
- How can I make a ticketing request for Rabbitohs Home Games at Accor Stadium?
- Away Game Codes
- Round 21 Central Coast vs The Sharks
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General Ticketing
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Merchandise
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General Merchandise
- What is my tracking number for my Merchandise order?
- When will I receive my order?
- I want to cancel my order/want a refund
- How do I use my $20 Merchandise voucher?
- I need to amend my order; how can I do this?
- I would like to exchange an item, what do I do?
- I have received the wrong item(s) in my order; what do I do?
- I would like to return my order, what do I do?
- Can I order online and collect in-store?
- How much is the cost of shipping?
- I need to update my address details, but I have already put through my order, what do I do?
- Can I purchase a Gift Card?
- When will I receive my Certificate of Authenticity for Auction Items?
- Can I purchase Rabbitohs Merchandise In-store?
- What Merchandise is available in-store at the USANA Rabbitohs Centre?
- Where can I buy Official Rabbitohs Merchandise?
- How do I use my 10% shop discount as a Member?
- What is the returns policy?
- What are the trading hours for the Merchandise shop?
- What are the accepted methods of payment at the Rabbitohs shop?
- Do you have a size chart?
- Does the Rabbitoh's Shop offer Express shipping?
- My product is faulty, what do I do?
- Can I use my Membership voucher in store?
- Can I use more then one discount at a time?
- Why is my 15% off Merchandise discount not working?
- When can I purchase the 90s Heritage Jersey (2025 Alternate Jersey)
- When will I receive my 90's heritage alternate jersey?
- Only some of my items have arrived
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General Merchandise