To redeem your $20 Merchandise voucher please ensure you are logged into the Shop using the same email associated with your Membership account. You'll then see you are able to apply your voucher code when checking out.
Your code is the first three letters of your surname followed by your Membership number. For example if Cody Walkers Membership number was 1908, his code would be WAL1908.
If you have forgotten your password or are experiencing further issues, please contact our Customer Experience Team.